About Us

Willow Woods is the only indoor pet hotel of its kind in Hoppers Crossing, in the western suburbs of Melbourne – a custom-built space wholly dedicated to rabbit and guinea pig boarding.

Many didn’t get our vision in the early days, particularly realtors who were at a loss to know what to do. So, we did all the heavy lifting, creating exactly what we wanted for our furry friends; all the time working with our local council and its department of planning and animal rangers.

Climate-control and being indoors were our top priorities to avoid mosquito transmitted diseases and predator danger. Natural light with skylights and fresh air using industrial extractor fans were also important. Then there was the layout with bunnies taking up the entire first level and guinea pigs in their own room to protect them from the Bordetella bronchiseptica bacteria that may be fatally passed from rabbits. And the interiors jazzed up with luxurious and colourful equipment and toys.

Playing, petting, cuddling, round the clock medicine feeds, middle of the night dashes to the vet, and endless cleaning and disinfecting. We do it all because we simply love our boarders. We walk the talk because our own pets live here too.


We’re not for profit

As a hobby business, we don’t draw any salaries and all profits are ploughed back into updating equipment periodically and supporting rabbit rescues/shelters. Despite this, we are insured and registered as a private company which means we aren’t a charity and don’t receive any donations.

Our Qualifications

Our owner has a biomedicine degree and has studied various animal related subjects at an undergraduate level including biochemistry, cell & developmental biology, molecular biology, immunology, zoology, physiology, botany, animal behaviour and genetics.

Our Track Record

Since opening in May 2013, our track record is as follows:

  • 0.000% infection rate
  • 0.000% injury rate

Our Pro-Adoption Stance

We don’t sell bunnies or guinea pigs.

We strongly advocate adoption and encourage you to contact shelters such as Australian Animal Protection Society, Lort Smith Animal Hospital, Rabbit Run-Away Orphanage, RSPCA Victoria, The Bluey & Alice Bunny Refuge or Chuffnut Cavies – Australian Cavy Sanctuary directly for surrender and adoption enquiries.

NOTE: We don’t have a permit to run a shelter and are unable to take in unwanted rabbits or guinea pigs. However, we support rabbit and guinea pig rescues by referring prospective bunny or guinea pig parents, donating regularly, and providing gift vouchers for adoption packs and fundraising events.


Our Boarding Facility & Inclusions

Willow Woods is the only indoor rabbit & guinea pig boarding facility in Melbourne with all of the following:

    ✓ Premises for rabbits & guinea pigs only (other pets are not permitted on our premises)
    ✓ Council permit
    ✓ Insurance
    ✓ Reverse cycle refrigerated air-conditioning and heating
    ✓ Windows with flyscreens for a mosquito-free environment
    ✓ Industrial extractor fans which introduce fresh air & remove stale air
    ✓ UV air steriliser
    ✓ Full security with window grilles, monitored alarm system, monitored CCTV system & security gate to complex
    ✓ Quiet, calm & peaceful environment with no predator animals (such as dogs or cats) boarded here
    ✓ Soothing music in rabbit boarding area
    ✓ Daily cleaning and disinfection of cages, play pens & litter trays
    ✓ Hosing down of cages, litter trays and play pens with water and detergent when a bunny or guinea pig leaves
    ✓ Daily change of oaten hay for rabbits and grass hay for guinea pigs (provision of unlimited supply)
    ✓ Daily serving of fresh vegetables
    ✓ Socialisation – lot of pats & cuddles
    ✓ Choice of litter trays with grids or traditional rectangle trays lined with litter and hay
    ✓ Complimentary weekly photo updates via our Facebook page
    ✓ Optional grooming (additional charge applies) during their boarding stay (for bunnies only)
    ✓ Convenience of online booking for boarding stays
Image

Our Entry Policy in Brief:

The following are required for all boarding stays:

Vaccination record reflecting up-to-date six-monthly or annual calicivirus vaccination (for rabbits only).

Recent flea/mite treatment with Revolution for Puppies/Kittens (eg. receipt from vet or un-used tube to be applied in our presence).

 NO PROOF, NO ENTRY!

The onus is on you to prove it. Your bunny will be turned away if you are unable to produce a valid and up-to-date vaccination record, even if you are scheduled to leave for your holiday on the same day. We make absolutely NO EXCEPTIONS to this policy to protect our bunny boarders and to adhere to the Code of Practice for the Operation of Boarding Establishments.

Image
  • “Our bun boarded at Willow Woods over the holiday period. Willow Woods – you were amazing the whole time! My husband dropped our bun off as I was interstate, and you were prompt and responsive to all my queries and the photo updates were a relief to see our bun so happy. Thank you again for the clean, safe and beautiful facilities for the buns! Love the work you do and we highly recommend this place to board your buns.”

    – Thy N

  • “Had the pleasure of stopping by to check out the facilities and was really impressed! Outstanding passion and care has gone into this business. Lucky bunnies!”

    – Binky Babies Bunny Rescue

  • “It was a great choice sending my two bunnies to Willow Woods Bunny Boarding. My rabbits were taken good care of, clean environment, occasional snacks and toys to play. Loving owner. They came back looking healthy and happy. Best place for your rabbits to be when you are on holiday. Couldn’t thank them enough! I highly recommend it!”

    – Iris K.

  • “The team provide an excellent service in bunny-customised facilities. My bunny stayed recently for the first time, and I picked him up – happy and healthy – two weeks later. Will absolutely book him in again and recommend Willow Woods to anyone needing a first-rate bunny hotel!”

    – Jo N.

  • “Fantastic services, Willow Woods are very considerate of special needs bunnies.”

    – Janice L.

  • “During our wedding and over our honeymoon, Willow woods took care of our boys. They must have done an amazing job as they are home and they look healthy and happy, thank you for taking care of our little terrors we will always be back whenever the boys need somewhere to stay.”

    – Lauren B.