Refund Policy

All requests for refunds must be submitted in writing, and the following formulae will be applied:

Cancellation More Than One Month Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 20% of boarding fees

Cancellation Within One Month Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 30% of boarding fees

Cancellation Within Two Weeks Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 40% of boarding fees

Cancellation Within One Week Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 50% of boarding fees

Cancellation of Remaining Boarding Stay after Commencement of Boarding Period
No refund.

No Show
No refund.

Note:
1. Paypal merchant fees charged by Paypal for any booking is not refundable for any reason as Paypal does not refund these fees when Willow Woods processes refunds to customers.

Note: Paypal merchant fees are currently 2.6% + $0.30 per transaction for Australian cards, and 3.6% + $0.30 per transaction for international cards.]

2. A minimum administrative fee of $55 applies to all cancellations.

3. Credit notes will not be issued for use in future boarding in lieu of cancellations.