I have paid the outside business hours surcharge. Why did you decline my request to collect my bunny at 8:30 pm?


In the interest of safety, we reserve the right to decline requests for very late check-ins or check-outs as we are located in an industrial estate. Moreover, the gates to the complex shut at 7 pm on weekdays, 2 pm on Saturdays and are closed throughout Sundays. Generally, check-ins or check-outs are strictly not possible between the hours 6 pm to 7 am everyday. We do have a life after all!