Outside Business Hours Surcharge

An outside business hours surcharge is imposed for all check-ins and check-outs outside our business hours, and any other services provided outside business hours, including attending to vet visits on-site or off-site.

Business Hours:

Mondays to Fridays: 9 am to 3 pm
Saturdays: 9 am to 1 pm
Closed on Sundays and Victorian Public Holidays.

Surcharges:

Outside business hours on weekdays or Saturdays:
$30 per half-hour block or part thereof

Sundays/Victorian Public Holidays:
$60 per half-hour block or part thereof

Note:

1. These surcharges are not negotiable as they barely cover the cost of transport and penalty rates specified by Fair Work Ombudsman.

2. Our preference is for  all drop-offs and pick-ups to be conducted during business hours instead of imposing the surcharge.

3. If you are late for your outside business hours appointment or make multiple changes of appointment times at the last minute, an additional surcharge will be imposed. This is calculated at $30 or $60 per half-hour block or part thereof.

4. In the interest of safety, we reserve the right to decline requests for check-ins or check-outs outside business hours, so the appointment must be confirmed at least 24 hours prior to check-in.

5. The weekday outside business hours surcharge will not be applied for all daycare bookings during summer, subject to reasonable drop-off and pick-up times by prior arrangement.

6. Surcharges include GST, and may be revised without notice.