Refund Policy

All requests for refunds must be submitted in writing, and the following formulae will be applied:

Cancellation More Than One Month Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 25% of boarding fees

Cancellation Within One Month Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 50% of boarding fees

Cancellation Within Two Weeks Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 75% of boarding fees

Cancellation Within One Week Prior to Start of Boarding Period
Refund = Boarding fees minus Paypal merchant fee minus administrative fee of 90% of boarding fees

Cancellation of Remaining Boarding Stay after Commencement of Boarding Period
No refund.

No Show
No refund.

Note:
1. The Paypal merchant fee charged by Paypal for any booking is not refundable for any reason as Paypal does not refund this fee.
2. A minimum administrative fee of $55 applies to all cancellations.