Risk Management Policies & Procedures
We pride ourselves on ensuring the wellbeing and safety of all bunnies and guinea pig(s) in our care, and have therefore, written this set of risk management policies and procedures.
COVID-Safe Protocols: Check-Ins / Check-Outs Outdoors
To minimise the spread of COVID-19, check-ins and-outs of pets will be conducted outdoors at the front of our premises. Please ring us when you arrive. Your pets must be in their carriers, so that they can quickly collected by a staff member and brought indoors as quickly as possible. Please wear a mask at all times as we are a high risk of contracting COVID-19 as a result of our customers’ travels, which may jeopardise the level of care provided to our furry guests.
Bunny or Guinea Pig Requiring Veterinary Care
We require the details of an emergency contact person and the contact details of your preferred vet. You will also be asked to confirm in writing whether you prefer to have your bunny or guinea pig sent to your preferred vet or a vet of our choice in the event of a medical emergency.
In the event that your bunny or guinea pig requires veterinary care, the following steps will be taken:
- You will be contacted by phone in the first instance and be advised of the situation.
- If we are unable to contact you, we will contact your emergency contact person to request for instructions.
- If we are unable to contact both you and your emergency contact person, and the situation calls for us to rely on clause 17 of our terms and conditions, we will take your bunny or guinea pig to the nearest rabbit/ guinea pig savvy vet clinic which will incur additional fees payable to us (for transport and waiting time at the vet clinic).
At all times, it would be advisable to be mindful of the following constraints:
(a) Level of urgency for medical treatment.
(b) Availability of an appointment at your nominated vet.
(c) Prevailing traffic conditions between our facility and your nominated vet, which may delay prompt medical treatment.
(d) Distance between our facility and your nominated vet.
All cages, play pens and litter trays are cleaned and disinfected with F10 on a daily basis. This process is repeated when each bunny or guinea pig checks out and all items used by the bunny or guinea pig will be washed with detergent and running water, and then disinfected once again.
Mite Treatment: It is a requirement for all bunny or guinea pig boarders to be treated against flea/mites as a preventive measure within 3 months of the last day of boarding to help keep our facility flea/mite free and to reduce the risk of transmission of diseases between rabbits, as fleas and mites can be vectors for transmission of diseases between rabbits/guinea pigs. This requirement will not be waived even if your vet has certified your rabbit(s) to be free of fleas/mites, as it is a preventative measure.
The only product which we recommend is Revolution for Kittens/Puppies. Other products may cause adverse reactions or fatalities. Sprays have been found to be ineffective, so they are not recommended as well.
Calicivirus vaccinations: Calicivirus is highly infectious, formite-transmitted and fatal, which is why we are strict about not boarding any bunnies without vaccination records. It is a requirement for all rabbit boarders to be up-to-date with their Calicivirus vaccinations.
A valid Calicivirus vaccination certificate issued by a licensed vet, not more than 12 months prior to the check-out of boarding must be emailed to us upon making a successful boarding booking. If your rabbit was vaccinated for the very first time less than 14 days prior to check-in date and requires a booster shot, this means it is not fully vaccinated and has not developed full immunity towards Calicivirus. In such an instance, we will not be able to board your rabbit and will have to cancel your booking.
Death of Bunny or Guinea Pig
Our policy and procedure relating to the death of a bunny or guinea pig is specified in clause 18 of our terms and conditions.
We will refund the balance of the boarding fees in the event of your bunny’s or guinea pig’s death, after deducting any other fees. We will do so, as a gesture of goodwill, even if the death of your bunny or guinea pig is through no fault of ours.
We are well-equipped with monitored security systems to prevent break-ins.
We are located in a gated industrial complex. The gates to the complex are shut after hours and may only be opened with a swipe card or remote control. There are CCTV cameras in the complex.
There are also CCTV cameras outside our facility, aimed at the front façade and entrance. Within our facility, we have numerous CCTV cameras and an alarm system.
We are fully equipped with fire extinguishers and smoke detectors, which are connected to our alarm system. These are checked regularly, in line with legislation, to ensure that they are in working order.
In the event of a fire, we will attempt to put out the fire with our fire extinguishers, failing which, emergency services will be contacted. All bunnies and guinea pigs will be placed in their carriers and evacuated from the building in an orderly fashion. (This is why your carriers should be labelled with your bunny’s or guinea pig’s name, in good working condition and can be totally enclosed. Cardboard boxes, open top boxes or huge bulky cages are not safe to use in the event of an emergency evacuation.)
Our roof is regularly checked and maintained by a qualified plumber. Additional flashing and drainage have been installed as a precautionary measure against a possible deluge of rain.
We are not at risk of a gas leak as we do not have any gas supply to our facility, and do not use any portable gas cylinders.