Unfortunately, we have had a few customers who made bookings, but did not show up as arranged and did not answer our calls/emails when we tried to follow up. In doing so, they deprived other customers of their spots and wasted our time taken to prepare their bunny’s or guinea pig’s accommodation, bedding, litter trays, bowls, etc. ahead of their scheduled arrival. …
How do I check availability of boarding spaces?
Availability is shown in green on our online calendars. Dates are shown in red indicate that we are fully booked out. All booking calendars record bookings & availability in real-time.
I prefer to make a boarding reservation over the phone instead of booking via the online calendar. Is this possible?
No, we do not take boarding reservations over the phone. However, we accept reservations via email, if you provide the boarding dates, number of rabbits or guinea pigs, choice of accommodation, and your full contact details (ie. all the information required in our online booking form). If there is availability, an invoice for boarding fees will be sent in response to your email. …
When should I make an online booking for my bunny’s or guinea pig’s boarding stay?
It is advisable to do so as soon as you have confirmed your holiday bookings to avoid disappointment. However, please familiarise yourself with our refund policy for cancellations. It is advisable that you strike a balance between missing out on a boarding spot and risking a cancellation fee in the event that your holiday is cancelled.
I need to make an urgent, unplanned overseas trip. Are last minute bookings possible?
Yes, we accept last minute bookings, subject to availability of boarding spaces. However, we still require proof of up to date (ie. within one year prior to last day of planned boarding stay) calicivirus vaccination for bunnies and flea/mite treatment with Revolution for both bunnies and guinea pigs.